/*! tailwindcss v4.3.3 | MIT License | https://tailwindcss.com */
@layer properties{@supports (((-webkit-hyphens:none)) and (not (margin-trim:inline))) or ((-moz-orient:inline) and (not (color:rgb(from red r g b)))){*,:before,:after{--tw-blur:initial;--tw-brightness:initial;--tw-contrast:initial;--tw-grayscale:initial;--tw-hue-rotate:initial;--tw-invert:initial;--tw-opacity:initial;--tw-saturate:initial;--tw-sepia:initial;--tw-drop-shadow:initial;--tw-drop-shadow-color:initial;--tw-drop-shadow-alpha:100%;--tw-drop-shadow-size:initial}::backdrop{--tw-blur:initial;--tw-brightness:initial;--tw-contrast:initial;--tw-grayscale:initial;--tw-hue-rotate:initial;--tw-invert:initial;--tw-opacity:initial;--tw-saturate:initial;--tw-sepia:initial;--tw-drop-shadow:initial;--tw-drop-shadow-color:initial;--tw-drop-shadow-alpha:100%;--tw-drop-shadow-size:initial}}}@layer theme{:root,:host{--font-sans:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Noto Sans", Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;--default-transition-duration:.15s;--default-transition-timing-function:cubic-bezier(.4, 0, .2, 1);--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono)}}@layer base{*,:after,:before{box-sizing:border-box;border:0 solid;margin:0;padding:0}::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Noto Sans", Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji");font-feature-settings:var(--default-font-feature-settings,normal);font-variation-settings:var(--default-font-variation-settings,normal);-webkit-tap-highlight-color:transparent}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,samp,pre{font-family:var(--default-mono-font-family,ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace);font-feature-settings:var(--default-mono-font-feature-settings,normal);font-variation-settings:var(--default-mono-font-variation-settings,normal);font-size:1em}small{font-size:80%}sub,sup{vertical-align:baseline;font-size:75%;line-height:0;position:relative}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}:-moz-focusring:where(:not(iframe)){outline:auto}progress{vertical-align:baseline}summary{display:list-item}ol,ul,menu{list-style:none}img,svg,video,canvas,audio,iframe,embed,object{vertical-align:middle;display:block}img,video{max-width:100%;height:auto}button,input,select,optgroup,textarea{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}::file-selector-button{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}:where(select:is([multiple],[size])) optgroup{font-weight:bolder}:where(select:is([multiple],[size])) optgroup option{padding-inline-start:20px}::file-selector-button{margin-inline-end:4px}::placeholder{opacity:1}@supports (not ((-webkit-appearance:-apple-pay-button))) or (contain-intrinsic-size:1px){::placeholder{color:currentColor}@supports (color:color-mix(in lab, red, red)){::placeholder{color:color-mix(in oklab, currentcolor 50%, transparent)}}}textarea{resize:vertical}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-date-and-time-value{min-height:1lh;text-align:inherit}::-webkit-datetime-edit{display:inline-flex}::-webkit-datetime-edit-fields-wrapper{padding:0}::-webkit-datetime-edit{padding-block:0}::-webkit-datetime-edit-year-field{padding-block:0}::-webkit-datetime-edit-month-field{padding-block:0}::-webkit-datetime-edit-day-field{padding-block:0}::-webkit-datetime-edit-hour-field{padding-block:0}::-webkit-datetime-edit-minute-field{padding-block:0}::-webkit-datetime-edit-second-field{padding-block:0}::-webkit-datetime-edit-millisecond-field{padding-block:0}::-webkit-datetime-edit-meridiem-field{padding-block:0}::-webkit-calendar-picker-indicator{line-height:1}:-moz-ui-invalid{box-shadow:none}button,input:where([type=button],[type=reset],[type=submit]){-webkit-appearance:button;appearance:button}::file-selector-button{-webkit-appearance:button;appearance:button}::-webkit-inner-spin-button{height:auto}::-webkit-outer-spin-button{height:auto}[hidden]:where(:not([hidden=until-found])){display:none!important}}@layer components;@layer utilities{.visible{visibility:visible}.absolute{position:absolute}.fixed{position:fixed}.relative{position:relative}.static{position:static}.isolate{isolation:isolate}.container{width:100%}@media (min-width:40rem){.container{max-width:40rem}}@media (min-width:48rem){.container{max-width:48rem}}@media (min-width:64rem){.container{max-width:64rem}}@media (min-width:80rem){.container{max-width:80rem}}@media (min-width:96rem){.container{max-width:96rem}}.contents{display:contents}.hidden{display:none}.table{display:table}.resize{resize:both}.italic{font-style:italic}.underline{text-decoration-line:underline}.filter{filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}.transition{transition-property:color,background-color,border-color,outline-color,text-decoration-color,fill,stroke,--tw-gradient-from,--tw-gradient-via,--tw-gradient-to,opacity,box-shadow,transform,translate,scale,rotate,filter,-webkit-backdrop-filter,backdrop-filter,display,content-visibility,overlay,pointer-events;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}}:root{--rinor:#0e1835;--rinor-soft:#182548;--gold:#c9aa69;--gold-soft:#efe4cc;--ivory:#f7f5f4;--paper:#fffefd;--ink:#17213c;--muted:#667085;--line:#e4e3e0;--red:#b84040;--green:#25745d}*{box-sizing:border-box}html{background:var(--ivory);color:var(--ink)}body{background:var(--ivory);margin:0;font-family:Avenir Next,Avenir,Segoe UI,Arial,sans-serif}a{color:inherit;text-decoration:none}button,input,select{font:inherit}button{color:inherit}.app-shell,.success-page{background:var(--ivory);min-height:100vh}.topbar{z-index:20;background:#fffefdf0;border-bottom:1px solid #0e183517;justify-content:space-between;align-items:center;gap:24px;height:82px;padding:0 42px;display:flex;position:relative}.brand{align-items:center;gap:16px;min-width:max-content;display:inline-flex}.brand-koos{color:var(--rinor);letter-spacing:.07em;font-family:Georgia,Times New Roman,serif;font-size:27px;font-weight:700}.brand-koos sup{color:var(--gold);margin-left:2px;font-family:Arial,sans-serif;font-size:8px;position:relative;top:-1.1em}.brand-divider{background:var(--gold);width:1px;height:27px}.brand-product{color:var(--rinor);font-family:Georgia,Times New Roman,serif;font-size:22px}.topbar-actions{align-items:center;gap:22px;display:flex}.tracking-link{color:#59627a;font-size:14px;font-weight:600}.tracking-link:hover{color:var(--rinor)}.help-wrap{position:relative}.help-button{width:39px;height:39px;color:var(--rinor);cursor:pointer;background:#fff;border:1px solid #0e183529;border-radius:50%;font-size:18px;font-weight:800;box-shadow:0 4px 13px #0e18350f}.help-button:hover{background:var(--rinor);color:#fff}.help-menu{background:#fff;border:1px solid #0e18351c;border-radius:14px;width:348px;padding:17px;position:absolute;top:calc(100% + 12px);right:0;box-shadow:0 22px 60px #0e183529}.help-menu:before{content:"";background:#fff;border-top:1px solid #0e18351c;border-left:1px solid #0e18351c;width:11px;height:11px;position:absolute;top:-6px;right:13px;transform:rotate(45deg)}.help-title{margin:2px 4px 12px;font-family:Georgia,serif;font-size:17px;font-weight:700}.help-menu>a:not(.help-follow){border-radius:9px;align-items:center;gap:12px;padding:12px 9px;display:flex}.help-menu>a:not(.help-follow):hover{background:var(--ivory)}.help-icon{border-radius:50%;flex:none;place-items:center;width:35px;height:35px;font-weight:800;display:grid}.incident-icon{color:var(--red);background:#f9e9e7}.idea-icon{background:var(--gold-soft);color:#755f2f}.help-menu strong,.help-menu small{display:block}.help-menu strong{font-size:14px}.help-menu small{color:var(--muted);margin-top:2px;font-size:11.5px}.help-follow{border-top:1px solid var(--line);color:var(--rinor);justify-content:space-between;margin:9px 5px 0;padding-top:13px;font-size:13px;font-weight:700;display:flex}.page-grid{grid-template-columns:minmax(310px,36%) 1fr;min-height:calc(100vh - 132px);display:grid}.context-panel{background:var(--rinor);color:#fff;position:relative;overflow:hidden}.context-panel:before{content:"";border:1px solid #c9aa692e;border-radius:50%;width:430px;height:430px;position:absolute;top:-180px;left:-230px;box-shadow:0 0 0 70px #c9aa6906,0 0 0 140px #c9aa6906}.context-panel:after{content:"";background:radial-gradient(circle,#c9aa6929,#0000 68%);border-radius:50%;width:300px;height:300px;position:absolute;bottom:-190px;right:-190px}.context-inner{z-index:1;max-width:430px;margin:0 auto;padding:80px 46px 52px;position:sticky;top:116px}.support-mark{width:51px;height:51px;color:var(--gold);background:#c9aa691a;border:1px solid #c9aa696b;border-radius:50%;place-items:center;margin-bottom:29px;font-family:Georgia,serif;font-size:24px;display:grid}.eyebrow{color:#7a8191;letter-spacing:.17em;text-transform:uppercase;margin:0 0 8px;font-size:11px;font-weight:800}.context-inner h1{letter-spacing:-.025em;margin:0;font-family:Georgia,Times New Roman,serif;font-size:clamp(34px,3.2vw,51px);font-weight:500;line-height:1.08}.context-copy{color:#ffffffab;margin:24px 0 35px;font-size:15px;line-height:1.75}.process-list{margin:0;padding:0;list-style:none}.process-list li{color:#ffffff80;gap:16px;min-height:75px;display:flex;position:relative}.process-list li:after{content:"";background:#c9aa693b;width:1px;height:34px;position:absolute;top:35px;left:15px}.process-list li:last-child:after{display:none}.process-list li>span{border:1px solid #ffffff30;border-radius:50%;flex:none;place-items:center;width:31px;height:31px;font-size:12px;display:grid}.process-list li.active>span{border-color:var(--gold);background:var(--gold);color:var(--rinor);font-weight:800}.process-list strong,.process-list small{display:block}.process-list strong{padding-top:2px;font-size:13px}.process-list small{opacity:.63;margin-top:3px;font-size:12px}.privacy-note{border-top:1px solid #ffffff1c;gap:12px;margin-top:26px;padding-top:23px;display:flex}.privacy-note>span{width:24px;height:24px;color:var(--gold);background:#c9aa6929;border-radius:50%;flex:none;place-items:center;font-size:11px;display:grid}.privacy-note p{margin:0}.privacy-note strong,.privacy-note small{display:block}.privacy-note strong{font-size:12px}.privacy-note small{color:#ffffff80;margin-top:4px;font-size:11px;line-height:1.45}.form-panel{background:var(--paper)}.form-container{width:min(820px,100% - 64px);margin:0 auto;padding:61px 0 72px}.form-heading{justify-content:space-between;align-items:flex-start;gap:24px;display:flex}.form-heading h2{color:var(--rinor);letter-spacing:-.025em;margin:0;font-family:Georgia,Times New Roman,serif;font-size:clamp(30px,3vw,43px);font-weight:500}.form-heading>div>p:last-child{max-width:590px;color:var(--muted);margin:13px 0 0;font-size:14px;line-height:1.6}.source-badge{color:#59627a;background:#fafafa;border:1px solid #e0e2e7;border-radius:999px;align-items:center;gap:8px;min-width:max-content;margin-top:17px;padding:8px 11px;font-size:11px;font-weight:700;display:flex}.source-badge i{background:var(--green);border-radius:50%;width:7px;height:7px;box-shadow:0 0 0 3px #25745d1a}.source-badge.locked:after{content:"auto";color:#979cab;text-transform:uppercase;font-size:9px}.mode-switch{background:#f0efed;border-radius:12px;grid-template-columns:1fr 1fr;gap:8px;margin:31px 0 27px;padding:5px;display:grid}.mode-switch button{color:#747b89;cursor:pointer;background:0 0;border:0;border-radius:8px;padding:12px 14px;font-size:13px;font-weight:700}.mode-switch button span{margin-right:6px}.mode-switch button.active{color:var(--rinor);background:#fff;box-shadow:0 2px 8px #0e183514}.field-grid{grid-template-columns:1fr 1fr;gap:18px;display:grid}.field{margin-bottom:23px;display:block}.field>span,.priority-field legend{color:var(--rinor);align-items:center;gap:8px;margin-bottom:9px;font-size:12.5px;font-weight:750;display:flex}.field b,.priority-field b{color:var(--red)}.field em{color:#9196a3;margin-left:auto;font-size:10px;font-style:normal;font-weight:500}.field input:not([type=color]),.field select{width:100%;height:47px;color:var(--rinor);background:#fff;border:1px solid #d9dce2;border-radius:8px;outline:none;padding:0 14px;font-size:13px;transition:all .2s}.field select{-webkit-appearance:none;appearance:none;background-image:linear-gradient(45deg,#0000 50%,#647087 50%),linear-gradient(135deg,#647087 50%,#0000 50%);background-position:calc(100% - 17px) 20px,calc(100% - 12px) 20px;background-repeat:no-repeat;background-size:5px 5px}.field input:focus,.field select:focus,.editor-shell:focus-within{border-color:var(--gold);box-shadow:0 0 0 3px #c9aa6921}.priority-field{border:0;margin:0 0 23px;padding:0}.priority-grid{grid-template-columns:repeat(4,1fr);gap:9px;display:grid}.priority-option{text-align:left;cursor:pointer;background:#fff;border:1px solid #dde0e5;border-radius:9px;align-items:center;gap:9px;min-height:64px;padding:11px;display:flex;position:relative}.priority-dot{background:#98a2b3;border-radius:50%;flex:none;width:8px;height:8px}.priority-normale .priority-dot{background:#5c79a7}.priority-haute .priority-dot{background:#d58b32}.priority-urgente .priority-dot{background:var(--red)}.priority-option strong,.priority-option small{display:block}.priority-option strong{font-size:12px}.priority-option small{color:#8a909e;margin-top:3px;font-size:9.5px}.priority-option>i{color:var(--rinor);font-size:10px;font-style:normal;position:absolute;top:6px;right:7px}.editor-shell{background:#fff;border:1px solid #d9dce2;border-radius:8px;transition:all .2s;overflow:hidden}.editor-toolbar{background:#fafafa;border-bottom:1px solid #e3e5e8;align-items:center;gap:2px;padding:7px;display:flex;overflow-x:auto}.editor-toolbar button{color:#4c566c;cursor:pointer;background:0 0;border:0;border-radius:5px;min-width:29px;height:29px;padding:0 7px;font-size:11px}.editor-toolbar button:hover{color:var(--rinor);background:#eceef2}.editor-toolbar button:first-child{font-weight:900}.editor-toolbar button:nth-child(2){font-family:Georgia,serif;font-style:italic}.editor-toolbar select{color:#4c566c;background:0 0;border:0;width:69px;height:27px;margin-left:3px;font-size:10px}.color-tool{cursor:pointer;border-radius:5px;place-items:center;width:31px;height:29px;display:grid;position:relative}.color-tool:hover{background:#eceef2}.color-tool>span{text-decoration:underline;-webkit-text-decoration-color:var(--gold);-webkit-text-decoration-color:var(--gold);-webkit-text-decoration-color:var(--gold);text-decoration-color:var(--gold);font-family:Georgia,serif;font-weight:700;text-decoration-thickness:3px}.color-tool input{opacity:0;cursor:pointer;width:100%;position:absolute;inset:0}.editor{min-height:151px;color:var(--ink);outline:none;padding:14px;font-size:13px;line-height:1.6}.editor:empty:before{content:attr(data-placeholder);color:#a0a5b0;pointer-events:none}.field-help{color:#8a909e;margin-top:6px;font-size:10.5px;display:block}.identity-grid .field>span{flex-wrap:wrap}.identity-grid .field em{color:#77816b;font-size:8.5px}.mobile-improvement-note{background:#fffaf0;border:1px solid #dfd1b3;border-radius:8px;align-items:center;gap:12px;margin:-7px 0 23px;padding:13px 15px;display:flex}.mobile-improvement-note>span{background:var(--rinor);width:38px;height:38px;color:var(--gold);letter-spacing:.05em;border-radius:8px;flex:none;place-items:center;font:700 9px Georgia,serif;display:grid}.mobile-improvement-note p{margin:0}.mobile-improvement-note strong,.mobile-improvement-note small{display:block}.mobile-improvement-note strong{font-size:11px}.mobile-improvement-note small{color:#7c7362;margin-top:3px;font-size:9.5px}.upload-zone{width:100%;min-height:76px;color:var(--rinor);cursor:pointer;background:#fbfbfa;border:1px dashed #c9cdd5;border-radius:8px;justify-content:center;align-items:center;gap:13px;padding:14px;display:flex}.upload-zone:hover{border-color:var(--gold);background:#fffdf8}.upload-icon{background:var(--gold-soft);color:#755f2f;border-radius:50%;place-items:center;width:32px;height:32px;font-weight:800;display:grid}.upload-zone strong,.upload-zone small{text-align:left;display:block}.upload-zone strong{font-size:12px}.upload-zone small{color:#8a909e;margin-top:3px;font-size:10px}.file-list{flex-wrap:wrap;gap:7px;margin-top:9px;display:flex}.file-list>span{background:#f0eee9;border-radius:6px;align-items:center;gap:7px;max-width:100%;padding:6px 8px;font-size:10px;display:flex}.file-list button{cursor:pointer;background:#dedbd4;border:0;border-radius:50%;width:18px;height:18px}.form-error{border-left:3px solid var(--red);color:#8c3434;background:#fbefee;margin:0 0 18px;padding:11px 13px;font-size:12px}.submit-row{border-top:1px solid var(--line);justify-content:space-between;align-items:center;gap:22px;padding-top:22px;display:flex}.submit-row p{color:#7c8290;align-items:center;gap:8px;margin:0;font-size:10.5px;display:flex}.submit-row p span{color:var(--gold)}.primary-button{border:1px solid var(--rinor);background:var(--rinor);color:#fff;cursor:pointer;border-radius:7px;justify-content:center;align-items:center;gap:22px;min-width:210px;height:48px;padding:0 18px;font-size:12px;font-weight:750;display:inline-flex;box-shadow:0 8px 20px #0e183524}.primary-button:hover{background:#19284e}.primary-button:disabled{cursor:wait;opacity:.6}.primary-button span{color:var(--gold);font-size:17px}footer{color:#8b91a0;background:#fff;border-top:1px solid #0e183514;justify-content:space-between;align-items:center;min-height:50px;padding:0 42px;display:flex}footer span{color:var(--rinor);font-size:11px;font-weight:700}footer small{font-size:9px}.success-page{background:radial-gradient(circle at 50% 30%, white 0, var(--ivory) 55%);min-height:100vh}.success-card{text-align:center;width:min(590px,100% - 40px);margin:0 auto;padding:110px 20px 60px}.success-check{background:var(--rinor);width:62px;height:62px;color:var(--gold);border-radius:50%;place-items:center;margin:0 auto 25px;font-size:24px;display:grid;box-shadow:0 0 0 9px #c9aa691f}.success-card h1{color:var(--rinor);margin:0;font-family:Georgia,serif;font-size:42px;font-weight:500}.success-copy{color:var(--muted);margin:17px auto 27px;font-size:14px;line-height:1.7}.ticket-reference{border:1px solid var(--line);background:#fff;border-radius:9px;width:260px;margin:0 auto 25px;padding:15px}.ticket-reference small,.ticket-reference strong{display:block}.ticket-reference small{color:#8a909e;text-transform:uppercase;letter-spacing:.15em;font-size:9px}.ticket-reference strong{color:var(--rinor);letter-spacing:.07em;margin-top:5px;font-size:17px}.success-card .primary-button{margin:0 auto}.mail-note{color:#9398a4;font-size:10px}@media (max-width:1050px){.page-grid{grid-template-columns:330px 1fr}.context-inner{padding-left:32px;padding-right:32px}.form-container{width:calc(100% - 44px)}.priority-grid{grid-template-columns:1fr 1fr}}@media (max-width:760px){.topbar{height:70px;padding:0 19px}.brand{gap:10px}.brand-koos{font-size:22px}.brand-divider{height:22px}.brand-product{font-size:17px}.tracking-link{display:none}.help-menu{width:min(348px,100vw - 28px);right:-3px}.page-grid{display:block}.context-panel{min-height:246px}.context-inner{max-width:none;padding:35px 24px 31px}.support-mark{width:38px;height:38px;margin-bottom:16px;font-size:18px}.context-inner h1{font-size:31px}.context-copy{margin:13px 0 0;font-size:13px;line-height:1.55}.process-list,.privacy-note{display:none}.form-container{width:auto;padding:35px 19px 46px}.form-heading{display:block}.form-heading h2{font-size:30px}.source-badge{width:max-content;margin-top:13px}.mode-switch{margin-top:23px}.mode-switch button{padding:11px 5px;font-size:11px}.field-grid{grid-template-columns:1fr;gap:0}.priority-grid{grid-template-columns:1fr 1fr}.priority-option{min-height:61px}.editor-toolbar{padding:5px}.submit-row{flex-direction:column;align-items:stretch}.submit-row p{text-align:center;order:2;justify-content:center}.primary-button{width:100%}footer{padding:0 19px}footer small{display:none}.success-card{padding-top:75px}.success-card h1{font-size:33px}}@media (max-width:390px){.brand-product,.brand-divider{display:none}.priority-grid{grid-template-columns:1fr}}.ticket-admin-page{color:#0e1835;background:#f7f5f4;min-height:100vh;padding-bottom:55px}.ticket-admin-topbar{background:#fff;border-bottom:1px solid #dfddd8;justify-content:space-between;align-items:center;height:82px;padding:0 4vw;display:flex}.ticket-admin-topbar>div{gap:9px;display:flex}.ticket-admin-topbar a:not(.brand),.ticket-admin-topbar button{color:#0e1835;cursor:pointer;background:#fff;border:1px solid #d8dbe2;border-radius:8px;padding:10px 14px;font-size:11px;font-weight:750}.ticket-admin-topbar a:not(.brand){color:#f7f5f4;background:#0e1835;border-color:#0e1835}.ticket-admin-hero{color:#f7f5f4;background:#0e1835;padding:44px 5vw 38px}.ticket-admin-hero small{color:#c9aa69;letter-spacing:.17em;font-size:10px;font-weight:850}.ticket-admin-hero h1{max-width:840px;margin:8px 0 10px;font:500 clamp(31px,4vw,49px)/1.08 Georgia,serif}.ticket-admin-hero p{color:#c7cbd5;margin:0}.ticket-admin-filters{gap:9px;width:min(1420px,92vw);margin:24px auto;display:flex}.ticket-admin-filters button{color:#0e1835;cursor:pointer;background:#fff;border:1px solid #d8dbe1;border-radius:9px;align-items:center;gap:10px;padding:11px 14px;font-weight:750;display:flex}.ticket-admin-filters button.active{color:#f7f5f4;background:#0e1835;border-color:#0e1835}.ticket-admin-filters b{color:#0e1835;background:#c9aa69;border-radius:999px;place-items:center;min-width:23px;height:23px;font-size:9px;display:grid}.ticket-admin-error{color:#8d3030;background:#fff0f0;border-left:3px solid #b84040;width:min(1420px,92vw);margin:0 auto 15px;padding:12px 15px}.ticket-admin-layout{grid-template-columns:minmax(570px,.95fr) minmax(430px,1.05fr);gap:18px;width:min(1420px,92vw);margin:0 auto;display:grid}.ticket-admin-list,.ticket-admin-detail{background:#fff;border:1px solid #dedfe2;border-radius:14px;overflow:hidden;box-shadow:0 12px 34px #0e18350a}.ticket-admin-list>header,.ticket-admin-list>button{grid-template-columns:135px minmax(220px,1fr) 125px 110px;align-items:center;gap:12px;padding:13px 16px;display:grid}.ticket-admin-list>header{color:#6d7482;text-transform:uppercase;letter-spacing:.09em;background:#f0f1f3;font-size:9px}.ticket-admin-list>button{color:#0e1835;text-align:left;cursor:pointer;background:#fff;border:0;border-top:1px solid #e7e7e7;width:100%}.ticket-admin-list>button:hover,.ticket-admin-list>button.selected{background:#f7f9fc}.ticket-admin-list>button.selected{box-shadow:inset 4px 0 #c9aa69}.ticket-admin-list>button>span:first-child{text-overflow:ellipsis;white-space:nowrap;background:#edf1f6;border-radius:6px;padding:6px 8px;font-size:9px;font-weight:750;overflow:hidden}.ticket-admin-list>button span b,.ticket-admin-list>button span small{display:block}.ticket-admin-list>button span b{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.ticket-admin-list>button span small{color:#858b98;margin-top:4px;font-size:9px}.ticket-admin-list>button>span:nth-child(3){font-size:10px}.ticket-admin-list>button strong{font-size:9px}.ticket-admin-list>p{text-align:center;color:#747c8b;padding:35px}.ticket-admin-detail{max-height:calc(100vh - 220px);overflow:auto}.ticket-admin-detail>header{color:#f7f5f4;background:#0e1835;padding:23px 118px 23px 25px;position:relative}.ticket-admin-detail>header small{color:#c9aa69;font-weight:750}.ticket-admin-detail>header h2{margin:7px 0;font:500 27px/1.18 Georgia,serif}.ticket-admin-detail>header p{color:#cbd0da;margin:0;font-size:10px}.ticket-admin-delete{color:#fff;cursor:pointer;background:0 0;border:1px solid #cf2f48;border-radius:8px;padding:8px 11px;font-weight:800;position:absolute;top:18px;right:18px}.ticket-admin-delete:disabled{opacity:.45}.ticket-admin-description{color:#35405a;border-bottom:1px solid #e5e5e5;padding:21px 25px;font-size:12px;line-height:1.65}.ticket-admin-history{padding:20px 25px}.ticket-admin-history h3{margin:0 0 12px}.ticket-admin-history article{border-top:1px solid #ececec;grid-template-columns:10px 1fr;gap:10px;padding:11px 0;display:grid}.ticket-admin-history i{background:#c9aa69;border-radius:50%;width:8px;height:8px;margin-top:5px}.ticket-admin-history p{color:#4e586c;margin:5px 0;font-size:11px;line-height:1.55}.ticket-admin-history small{color:#858b98;font-size:8.5px}.ticket-admin-response{background:#f6f6f5;gap:13px;padding:21px 25px;display:grid}.ticket-admin-response>label{gap:6px;font-size:10px;font-weight:750;display:grid}.ticket-admin-response select,.ticket-admin-response textarea{color:#0e1835;background:#fff;border:1px solid #d3d6dc;border-radius:8px}.ticket-admin-response select{height:42px;padding:0 11px}.ticket-admin-response textarea{resize:vertical;min-height:104px;padding:11px}.ticket-public-choice{align-items:start;grid-template-columns:18px 1fr!important}.ticket-public-choice input{margin-top:3px}.ticket-public-choice span{display:grid}.ticket-public-choice small{color:#798191;margin-top:3px;font-weight:500}.ticket-admin-response footer{justify-content:flex-end;display:flex}.ticket-admin-response footer button{color:#f7f5f4;cursor:pointer;background:#0e1835;border:0;border-radius:8px;padding:12px 16px;font-weight:750}.ticket-admin-response footer button:disabled{opacity:.45}.ticket-admin-empty{text-align:center;place-items:center;min-height:430px;padding:30px;display:grid}.ticket-admin-empty span{color:#0e1835;background:#efe4cc;border-radius:50%;place-items:center;width:54px;height:54px;font-size:25px;display:grid}.ticket-admin-empty h2{margin:16px 0 5px;font:500 27px Georgia,serif}.ticket-admin-empty p{color:#737b8b;margin:0}.external-ticket-card{background:#fff;border:1px solid #c9aa69;border-radius:18px;max-width:780px;margin:50px auto;padding:42px}.external-ticket-card small{color:#997426;letter-spacing:.14em;font-weight:800}.external-ticket-card h2{font:500 36px Georgia,serif}.external-ticket-card p{color:#667085;line-height:1.65}.external-ticket-card a{color:#f7f5f4;background:#0e1835;border-radius:8px;margin-top:12px;padding:13px 17px;font-weight:750;display:inline-block}@media (max-width:980px){.ticket-admin-layout{grid-template-columns:1fr}.ticket-admin-detail{max-height:none}.ticket-admin-list>header{display:none}.ticket-admin-list>button{grid-template-columns:110px 1fr 90px}.ticket-admin-list>button strong{grid-column:3}.ticket-admin-list>button>span:nth-child(3){display:none}}.tracking-page{background:var(--ivory);min-height:100vh}.tracking-new{color:var(--rinor);background:#fff;border:1px solid #0e183529;border-radius:6px;padding:9px 14px;font-size:11px;font-weight:750}.tracking-head-actions{color:#747b89;align-items:center;gap:18px;font-size:12px;display:flex}.demo-banner{background:var(--gold);color:var(--rinor);text-align:center;letter-spacing:.04em;padding:8px 20px;font-size:11px;font-weight:800}.tracking-hero{background:var(--rinor);color:#fff;padding:48px 28px 43px}.tracking-hero-inner{justify-content:space-between;align-items:flex-end;gap:30px;width:min(1110px,100%);margin:0 auto;display:flex}.tracking-hero h1{max-width:760px;margin:0;font:500 clamp(29px,4vw,45px)/1.15 Georgia,serif}.tracking-ref{color:#ffffff8a;margin:16px 0 0;font-size:11px}.tracking-ref span{color:var(--gold);margin:0 7px}.status-pill{background:#ffffff12;border:1px solid #ffffff30;border-radius:999px;align-items:center;gap:9px;min-width:max-content;padding:10px 15px;font-size:11px;font-weight:800;display:flex}.status-pill i{background:var(--gold);border-radius:50%;width:8px;height:8px;box-shadow:0 0 0 4px #c9aa691f}.status-resolu i,.status-ferme i{background:#62c19e}.tracking-layout{grid-template-columns:minmax(0,1fr) 335px;gap:24px;width:min(1110px,100% - 40px);margin:31px auto 55px;display:grid}.timeline-card,.detail-card,.attachment-card{background:#fff;border:1px solid #0e183517;border-radius:11px;box-shadow:0 5px 25px #0e183509}.timeline-card{min-height:500px;padding:28px 30px}.card-title-row{border-bottom:1px solid var(--line);justify-content:space-between;align-items:flex-start;gap:20px;padding-bottom:22px;display:flex}.card-title-row h2{color:var(--rinor);margin:0;font:500 25px Georgia,serif}.card-title-row>span{color:#9298a4;font-size:9.5px}.ticket-timeline{margin:28px 0 0;padding:0;list-style:none}.ticket-timeline li{grid-template-columns:32px 1fr;gap:15px;padding-bottom:31px;display:grid;position:relative}.ticket-timeline li:after{content:"";background:#dfdedb;width:1px;position:absolute;top:30px;bottom:0;left:15px}.ticket-timeline li:last-child:after{display:none}.timeline-marker{z-index:1;color:#fff;background:#fff;border:1px solid #d7d9de;border-radius:50%;place-items:center;width:31px;height:31px;font-size:11px;display:grid;position:relative}.ticket-timeline li.latest .timeline-marker{border-color:var(--gold);background:var(--gold);color:var(--rinor);box-shadow:0 0 0 5px #c9aa6921}.timeline-meta{justify-content:space-between;align-items:center;gap:16px;padding-top:3px;display:flex}.timeline-meta strong{font-size:13px}.timeline-meta time{color:#9399a5;font-size:9px}.timeline-content p{color:#5f687d;margin:10px 0 7px;font-size:13px;line-height:1.65}.timeline-content small{color:#9a9faa;font-size:9px}.resolved-note{background:#f2faf7;border:1px solid #dceee6;border-radius:8px;align-items:center;gap:12px;margin-top:10px;padding:16px;display:flex}.resolved-note>span{background:var(--green);color:#fff;border-radius:50%;place-items:center;width:30px;height:30px;display:grid}.resolved-note p{margin:0}.resolved-note strong,.resolved-note small{display:block}.resolved-note strong{font-size:12px}.resolved-note small{color:#6e827a;margin-top:3px;font-size:10px}.ticket-side{flex-direction:column;gap:16px;display:flex}.detail-card,.attachment-card{padding:23px}.detail-card dl{margin:0}.detail-card dl>div{border-bottom:1px solid #eeece8;justify-content:space-between;align-items:center;gap:12px;padding:11px 0;display:flex}.detail-card dt{color:#8a909e;font-size:10.5px}.detail-card dd{color:var(--rinor);text-align:right;margin:0;font-size:11px;font-weight:750}.side-priority{align-items:center;gap:6px;display:inline-flex}.side-priority i{background:#98a2b3;border-radius:50%;width:7px;height:7px}.side-priority.priority-normale i{background:#5c79a7}.side-priority.priority-haute i{background:#d58b32}.side-priority.priority-urgente i{background:var(--red)}.initial-description{padding-top:19px}.initial-description h3{margin:0 0 10px;font-size:11px}.initial-description>div{color:#646d80;max-height:170px;font-size:11.5px;line-height:1.55;overflow:auto}.initial-description p{margin:0 0 8px}.attachment-card>a{border-top:1px solid #eeece8;grid-template-columns:34px minmax(0,1fr) 18px;align-items:center;gap:10px;padding:10px 0;display:grid}.attachment-card>a:first-of-type{border-top:0}.file-symbol{background:var(--gold-soft);color:#775f2d;border-radius:6px;place-items:center;width:31px;height:31px;display:grid}.attachment-card strong,.attachment-card small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.attachment-card strong{font-size:10.5px}.attachment-card small{color:#969ba6;margin-top:3px;font-size:9px}.attachment-card a>i{color:var(--gold);font-style:normal}.need-help-card{background:var(--rinor);color:#fff;border-radius:10px;gap:11px;padding:17px;display:flex}.need-help-card>span{width:27px;height:27px;color:var(--gold);border:1px solid #c9aa6959;border-radius:50%;flex:none;place-items:center;display:grid}.need-help-card strong{font-size:10.5px}.need-help-card p{color:#ffffff8c;margin:5px 0 0;font-size:9.5px;line-height:1.45}.tracking-loading{color:#788093;align-content:center;place-items:center;min-height:70vh;display:grid}.tracking-loading>span{border:3px solid #e0ded9;border-top-color:var(--gold);border-radius:50%;width:30px;height:30px;animation:1s linear infinite spin}.tracking-loading p{font-size:12px}@keyframes spin{to{transform:rotate(360deg)}}.tracking-access{text-align:center;width:min(480px,100% - 38px);margin:0 auto;padding:90px 0 60px}.tracking-lock{background:var(--rinor);width:54px;height:54px;color:var(--gold);border-radius:50%;place-items:center;margin:0 auto 24px;font-size:23px;display:grid}.tracking-access h1{margin:0;font:500 38px Georgia,serif}.tracking-access>p{color:var(--muted);font-size:13px;line-height:1.65}.tracking-access form{border:1px solid var(--line);text-align:left;background:#fff;border-radius:10px;margin-top:28px;padding:25px}.tracking-access label{margin-bottom:17px;display:block}.tracking-access label span{margin-bottom:7px;font-size:11px;font-weight:750;display:block}.tracking-access input{border:1px solid #d9dce2;border-radius:7px;outline:none;width:100%;height:45px;padding:0 12px;font-size:12px}.tracking-access input:focus{border-color:var(--gold);box-shadow:0 0 0 3px #c9aa6921}.tracking-access .primary-button{width:100%}.tracking-access>small{color:#9298a4;margin-top:16px;font-size:9.5px;display:block}.my-requests{width:min(1080px,100% - 38px);margin:38px auto 0}.my-requests>header{justify-content:space-between;align-items:flex-end;gap:24px;padding:0 3px 18px;display:flex}.my-requests>header h1{margin:2px 0 6px;font:500 36px Georgia,serif}.my-requests>header p:last-child{color:#737b8b;margin:0;font-size:11px}.my-requests>header>a{background:var(--rinor);color:#fff;border-radius:8px;padding:11px 14px;font-size:10px;font-weight:750}.my-requests-columns{grid-template-columns:1fr 1fr;gap:15px;display:grid}.my-requests-columns>section{background:#fff;border:1px solid #e2e1de;border-radius:13px;overflow:hidden;box-shadow:0 8px 24px #0e183508}.my-requests-columns>section>header{background:#fbfaf8;border-bottom:1px solid #eceae6;justify-content:space-between;align-items:center;padding:15px 17px;display:flex}.my-requests-columns h2{margin:0;font:500 20px Georgia,serif}.my-requests-columns>section>header span{color:#735b29;background:#efe4cc;border-radius:50%;place-items:center;min-width:25px;height:25px;font-size:9px;font-weight:800;display:grid}.my-requests-columns>section>a{border-bottom:1px solid #eceae6;gap:4px;padding:14px 42px 14px 17px;display:grid;position:relative}.my-requests-columns>section>a:last-child{border-bottom:0}.my-requests-columns>section>a:hover{background:#fffaf0}.my-requests-columns .request-kind{color:#98742c;letter-spacing:.12em;text-transform:uppercase;font-size:7px;font-weight:850}.my-requests-columns strong{text-overflow:ellipsis;white-space:nowrap;font-size:11px;overflow:hidden}.my-requests-columns small{color:#858b97;font-size:8px}.my-requests-columns i{color:#b18b40;font-size:18px;font-style:normal;position:absolute;top:50%;right:17px;transform:translateY(-50%)}.my-requests-columns>section>p{color:#858c99;text-align:center;margin:0;padding:28px 17px;font-size:10px}.request-archive{background:#fbfbfa!important}.my-requests+.tracking-access{padding-top:30px}.my-requests+.tracking-access:before{content:"Ou retrouver une demande avec son lien personnel";color:#8b92a0;letter-spacing:.08em;text-transform:uppercase;margin-bottom:18px;font-size:9px;font-weight:800;display:block}@media (max-width:760px){.my-requests{margin-top:24px}.my-requests>header{flex-direction:column;align-items:flex-start}.my-requests-columns{grid-template-columns:1fr}.tracking-head-actions>span{display:none}.tracking-head-actions{gap:7px}.tracking-head-actions .tracking-new{padding-inline:9px}}@media (max-width:800px){.tracking-hero{padding:34px 20px 30px}.tracking-hero-inner{flex-direction:column;align-items:flex-start;gap:22px}.tracking-hero h1{font-size:30px}.tracking-layout{grid-template-columns:1fr;width:calc(100% - 28px);margin-top:16px}.timeline-card{padding:22px 18px}.ticket-side{grid-row:1}.initial-description>div{max-height:none}.tracking-head-actions>span{display:none}.card-title-row{display:block}.card-title-row>span{margin-top:7px;display:block}.timeline-meta{flex-direction:column;align-items:flex-start;gap:3px}}.actions-preview{min-height:100vh;color:var(--rinor);background:#f5f5f4;grid-template-columns:232px 1fr;display:grid}.actions-sidebar{background:var(--rinor);color:#fff;flex-direction:column;min-height:100vh;padding:28px 17px 20px;display:flex}.actions-brand{align-items:baseline;gap:10px;padding:0 13px 35px;display:flex}.actions-brand>span{letter-spacing:.08em;font:700 21px Georgia,serif}.actions-brand sup{color:var(--gold);font:7px Arial}.actions-brand strong{color:var(--gold);font:500 17px Georgia,serif}.actions-sidebar nav{flex-direction:column;gap:5px;display:flex}.actions-sidebar nav a{color:#ffffff8c;border-radius:7px;gap:12px;padding:11px 13px;font-size:12px;display:flex}.actions-sidebar nav a.active{color:#fff;background:#c9aa6926}.actions-sidebar nav a.active:before{content:"";background:var(--gold);width:3px;height:22px;margin-top:-3px;position:absolute;left:17px}.sidebar-bottom{border-top:1px solid #ffffff1a;align-items:center;gap:9px;margin-top:auto;padding:15px 8px 0;display:flex}.sidebar-bottom>span{background:var(--gold);width:33px;height:33px;color:var(--rinor);border-radius:50%;place-items:center;font-size:10px;font-weight:800;display:grid}.sidebar-bottom p{flex:1;margin:0}.sidebar-bottom strong,.sidebar-bottom small{display:block}.sidebar-bottom strong{font-size:10px}.sidebar-bottom small{color:#ffffff73;margin-top:2px;font-size:8.5px}.sidebar-bottom i{color:#ffffff73;font-style:normal}.actions-main{min-width:0}.actions-topbar{background:#fff;border-bottom:1px solid #dedfdf;justify-content:space-between;align-items:center;min-height:83px;padding:16px 28px;display:flex}.actions-topbar h1{margin:0;font:500 27px Georgia,serif}.actions-top-links{align-items:center;gap:14px;display:flex}.actions-top-links a{font-size:10px;font-weight:750}.actions-top-links button{background:#fff;border:1px solid #d8dae0;border-radius:50%;width:35px;height:35px;font-weight:800}.actions-content{grid-template-columns:365px 1fr;height:calc(100vh - 83px);display:grid;overflow:hidden}.actions-list-panel{background:#f9f9f8;border-right:1px solid #dedfdf;padding:21px 16px;overflow-y:auto}.list-heading{justify-content:space-between;align-items:center;padding:0 5px 16px;display:flex}.list-heading>div{align-items:center;gap:8px;display:flex}.list-heading h2{margin:0;font-size:14px}.list-heading span{color:#737987;text-align:center;background:#e7e6e2;border-radius:99px;min-width:21px;padding:3px 6px;font-size:9px}.list-heading button{color:#717887;background:#fff;border:1px solid #dcdee2;border-radius:5px;padding:6px 9px;font-size:9px}.incident-task,.regular-task{background:#fff;border:1px solid #e0e1e2;border-radius:8px;margin-bottom:10px;padding:15px 15px 13px;position:relative}.incident-task{background:#fffdf8;border-color:#d9c79e;overflow:hidden;box-shadow:0 8px 25px #0e183514}.incident-task.selected{outline:2px solid #c9aa6942}.incident-stripe{background:var(--red);width:4px;position:absolute;top:0;bottom:0;left:0}.task-top,.task-bottom{align-items:center;gap:8px;display:flex}.incident-label{color:#9f3737;letter-spacing:.06em;text-transform:uppercase;background:#f7e7e5;border-radius:4px;align-items:center;width:max-content;padding:4px 7px;font-size:8px;font-weight:850;display:inline-flex}.task-priority{margin-left:auto;font-size:8px;font-weight:750}.task-priority.high{color:#a66621}.task-priority.normal{color:#4d6993}.task-priority.low{color:#858b97}.incident-task h3,.regular-task h3{margin:11px 0 7px;font-size:12px;line-height:1.4}.incident-task>p{color:#8a909b;margin:0 0 13px;font-size:8.5px}.incident-task>p span{color:var(--rinor);font-weight:750}.task-bottom{color:#969ca7;font-size:8px}.task-bottom>strong{color:var(--red);margin-left:auto;font-size:8px}.task-bottom time{margin-left:auto}.incident-task .task-bottom time{margin-left:3px}.avatar-stack{display:flex}.avatar-stack i{background:var(--rinor);color:#fff;border:2px solid #fff;border-radius:50%;place-items:center;width:23px;height:23px;margin-left:-4px;font-size:7px;font-style:normal;display:grid}.category-label{color:#626b7d;background:#eef0f4;border-radius:4px;padding:3px 6px;font-size:8px}.incident-detail-panel{background:#fff;padding:30px clamp(24px,4vw,54px) 60px;overflow-y:auto}.incident-detail-head,.incident-detail-head>div{align-items:center;gap:10px;display:flex}.incident-detail-head{justify-content:space-between}.incident-detail-head>button{color:#9399a5;background:0 0;border:0}.live-status{color:var(--red);text-transform:uppercase;letter-spacing:.06em;align-items:center;gap:6px;font-size:8px;font-weight:800;display:inline-flex}.live-status i{background:var(--red);border-radius:50%;width:6px;height:6px;box-shadow:0 0 0 3px #b840401c}.live-status.resolved{color:var(--green)}.live-status.resolved i{background:var(--green)}.incident-detail-panel>h2{max-width:750px;margin:17px 0 8px;font:500 32px/1.18 Georgia,serif}.detail-reference{color:#9197a3;margin:0;font-size:9px}.incident-alert{background:#fff7f6;border:1px solid #eed7d4;border-radius:7px;align-items:center;gap:13px;margin:23px 0;padding:14px;display:flex}.incident-alert>span{background:var(--red);color:#fff;border-radius:50%;place-items:center;width:29px;height:29px;font-size:12px;font-weight:800;display:grid}.incident-alert p{margin:0}.incident-alert strong,.incident-alert small{display:block}.incident-alert strong{color:#773130;font-size:10.5px}.incident-alert small{color:#a06e6b;margin-top:3px;font-size:8.5px}.incident-fields{border-top:1px solid #e8e7e4;border-bottom:1px solid #e8e7e4;padding:15px 0}.incident-fields dl{grid-template-columns:repeat(4,1fr);gap:18px;margin:0;display:grid}.incident-fields dt{color:#969ba6;text-transform:uppercase;letter-spacing:.05em;margin-bottom:6px;font-size:8px}.incident-fields dd{margin:0;font-size:10px;font-weight:750}.priority-text{color:#a66621;align-items:center;gap:6px;display:inline-flex}.priority-text i{background:#d58b32;border-radius:50%;width:6px;height:6px}.team-chip{background:var(--gold-soft);border-radius:99px;padding:4px 7px;font-size:8px}.incident-description{padding:22px 0}.incident-description h3,.ticket-response h3,.internal-history h3{margin:0 0 13px;font-size:11px}.incident-description p{color:#5d6678;max-width:760px;margin:0 0 8px;font-size:11px;line-height:1.6}.incident-description button{background:#fafafa;border:1px solid #e0e1e3;border-radius:5px;gap:10px;margin-top:14px;padding:8px 10px;font-size:8.5px;display:flex}.incident-description button span{color:var(--gold)}.ticket-response{background:#fafafa;border:1px solid #dedfe1;border-radius:9px;margin-top:5px;padding:20px}.response-title{justify-content:space-between;align-items:center;gap:15px;display:flex}.response-title span{color:#949aa5;font-size:8px}.status-select-row label{color:#777e8c;align-items:center;gap:9px;font-size:9px;display:flex}.status-select-row select{background:#fff;border:1px solid #d8dade;border-radius:5px;height:31px;padding:0 25px 0 9px;font-size:9px}.ticket-response textarea{resize:vertical;border:1px solid #d8dade;border-radius:6px;outline:none;width:100%;min-height:90px;margin-top:11px;padding:12px;font:10px/1.55 inherit}.ticket-response textarea:focus{border-color:var(--gold);box-shadow:0 0 0 3px #c9aa6921}.response-actions{justify-content:flex-end;align-items:center;gap:8px;margin-top:9px;display:flex}.response-actions small{color:#949aa5;margin-right:auto;font-size:7.5px}.response-actions button{border:1px solid var(--rinor);height:33px;color:var(--rinor);background:#fff;border-radius:5px;padding:0 11px;font-size:8.5px;font-weight:750}.response-actions button:disabled{opacity:.4}.response-actions .resolve-button{background:var(--rinor);color:#fff}.internal-history{margin-top:24px}.internal-event{border-top:1px solid #ecebea;grid-template-columns:24px 1fr 40px;gap:10px;padding:10px 0;display:grid}.internal-event>span{background:var(--gold-soft);color:#735d2d;border-radius:50%;place-items:center;width:22px;height:22px;font-size:8px;display:grid}.internal-event p{margin:0}.internal-event strong,.internal-event small{display:block}.internal-event strong{font-size:9px}.internal-event small{color:#7e8490;margin-top:3px;font-size:8.5px;line-height:1.45}.internal-event time{color:#9a9faa;text-align:right;font-size:8px}.actions-toast{background:var(--rinor);color:#fff;border-radius:7px;padding:12px 15px;font-size:9.5px;position:fixed;bottom:22px;right:22px;box-shadow:0 14px 35px #0e18353d}@media (max-width:930px){.actions-preview{grid-template-columns:70px 1fr}.actions-brand strong,.actions-sidebar nav span,.sidebar-bottom p,.sidebar-bottom i{display:none}.actions-brand{justify-content:center;padding-left:0;padding-right:0}.actions-brand>span{font-size:14px}.actions-sidebar nav a,.sidebar-bottom{justify-content:center}.actions-content{grid-template-columns:290px 1fr}.incident-fields dl{grid-template-columns:1fr 1fr}}@media (max-width:700px){.actions-preview{display:block}.actions-sidebar{display:none}.actions-topbar{padding:13px 17px}.actions-topbar h1{font-size:22px}.actions-top-links a{display:none}.actions-content{height:auto;display:block}.actions-list-panel{border-bottom:1px solid #dedfdf;border-right:0;max-height:235px}.regular-task{display:none}.incident-detail-panel{padding:25px 18px 50px}.incident-detail-panel>h2{font-size:27px}.response-title,.response-actions{flex-direction:column;align-items:stretch}.response-actions small{margin:0}.response-actions button{width:100%}}.request-progress{grid-template-columns:1fr 1fr;gap:8px;margin:22px 0 13px;padding:0;list-style:none;display:grid}.request-progress li{color:#8a909c;background:#fbfaf8;border:1px solid #e4e3df;border-radius:10px;align-items:center;gap:10px;padding:10px 12px;display:flex}.request-progress li>span{background:#fff;border:1px solid #d6d8dd;border-radius:50%;flex:none;place-items:center;width:27px;height:27px;font-size:10px;font-weight:850;display:grid}.request-progress li>div{gap:2px;display:grid}.request-progress strong{font-size:10px}.request-progress small{font-size:8px}.request-progress li.active{color:var(--rinor);background:#fffaf0;border-color:#d8c18d}.request-step{background:#fff;border:1px solid #e6e3dd;border-radius:13px;padding:19px 20px 18px;box-shadow:0 12px 34px #0e183508}.step-actions{border-top:1px solid var(--line);justify-content:space-between;align-items:center;gap:18px;padding-top:16px;display:flex}.step-actions>span{color:#8b92a0;font-size:9px;font-weight:750}.secondary-button{min-height:43px;color:var(--rinor);cursor:pointer;background:#fff;border:1px solid #d9dce2;border-radius:7px;padding:0 15px;font-size:11px;font-weight:750}.improvement-note{border-left:3px solid var(--gold);color:#6d6453;background:#fffaf0;align-items:center;gap:9px;margin:0 0 18px;padding:12px 14px;font-size:10px;line-height:1.5;display:flex}.improvement-note>span{color:#a0772f;font-size:17px}.improvement-note strong{color:var(--rinor)}.priority-fortement_perturbe{--severity:#c73333;--severity-text:#fff}.priority-bloque{--severity:#111827;--severity-text:#fff}.priority-option{background:var(--severity,#98a2b3);color:var(--severity-text,#fff);opacity:.88;box-shadow:none;border:2px solid #0000}@supports (color:color-mix(in lab, red, red)){.priority-option:hover{border-color:color-mix(in srgb,var(--severity-text,#fff) 45%,transparent)}}.priority-option:hover{opacity:1}.priority-option small{color:var(--severity-text,#fff)}@supports (color:color-mix(in lab, red, red)){.priority-option small{color:color-mix(in srgb,var(--severity-text,#fff) 78%,transparent)}}.priority-option.selected{background:var(--severity,#98a2b3);opacity:1;box-shadow:0 0 0 3px var(--severity,#98a2b3),0 7px 18px var(--severity,#111827);border-color:#fff}@supports (color:color-mix(in lab, red, red)){.priority-option.selected{box-shadow:0 0 0 3px var(--severity,#98a2b3),0 7px 18px color-mix(in srgb,var(--severity,#111827) 28%,transparent)}}.ticket-admin-hero{padding-block:24px 21px}.ticket-admin-hero h1{font-size:clamp(28px,3vw,40px)}.ticket-admin-filters{flex-wrap:wrap;align-items:center;margin-block:15px}.ticket-admin-filters label{color:#657083;align-items:center;gap:7px;padding-left:7px;font-size:9px;font-weight:800;display:flex}.ticket-admin-filters select{color:#0e1835;background:#fff;border:1px solid #d8dbe1;border-radius:8px;height:37px;padding:0 30px 0 10px;font-size:9px}.ticket-admin-filters button.clear-filters{color:#7b4c35;padding:9px 11px}.ticket-admin-layout{margin-top:0}.ticket-admin-list>button[class*=gravity-]{box-shadow:inset 3px 0 var(--severity,#98a2b3)}.ticket-admin-list>button.gravity-peu_genant{--severity:#f2c94c}.ticket-admin-list>button.gravity-genant{--severity:#e67e22}.ticket-admin-list>button.gravity-tres_genant{--severity:#c73333}.ticket-admin-list>button.gravity-bloquant{--severity:#111827}.ticket-admin-list>button.selected[class*=gravity-]{box-shadow:inset 5px 0 var(--severity)}.ticket-admin-list>button>strong>small{color:var(--severity,#667085);margin-top:3px;font-size:7px}.incident-qualification article[class*=gravity-]{border-color:var(--severity,#dfe2e8);background:var(--severity,#667085)}@supports (color:color-mix(in lab, red, red)){.incident-qualification article[class*=gravity-]{background:color-mix(in srgb,var(--severity,#667085) 8%,white)}}.incident-qualification .gravity-peu_genant{--severity:#f2c94c}.incident-qualification .gravity-genant{--severity:#e67e22}.incident-qualification .gravity-tres_genant{--severity:#c73333}.incident-qualification .gravity-bloquant{--severity:#111827;color:#fff;background:#111827}.incident-qualification article[class*=gravity-] strong{color:var(--severity)}.incident-qualification article.gravity-bloquant small,.incident-qualification article.gravity-bloquant strong{color:#fff}@media (min-width:761px){.topbar{height:66px;padding-inline:30px}.brand-koos{font-size:23px}.brand-product{font-size:19px}.brand-divider{height:23px}.help-button{width:34px;height:34px}.page-grid{grid-template-columns:minmax(330px,40%) minmax(0,60%);min-height:calc(100vh - 110px)}.context-inner{max-width:420px;padding:42px 36px 34px;top:82px}.support-mark{width:42px;height:42px;margin-bottom:18px;font-size:20px}.context-inner h1{font-size:clamp(31px,3vw,43px)}.context-copy{margin:16px 0 24px;font-size:13px;line-height:1.6}.process-list li{min-height:61px}.process-list li:after{height:25px}.privacy-note{margin-top:15px;padding-top:16px}.form-container{width:min(700px,100% - 44px);padding:29px 0 40px}.form-heading h2{font-size:clamp(28px,2.6vw,38px)}.form-heading>div>p:last-child{margin-top:8px;font-size:12px}.mode-switch{margin:13px 0}.field{margin-bottom:15px}.field-grid{gap:13px}.field>span,.priority-field legend{margin-bottom:6px;font-size:11.5px}.field input:not([type=color]),.field select{height:42px}.priority-field{margin-bottom:16px}.priority-option{min-height:55px;padding:9px}.editor{min-height:112px}.upload-zone{min-height:61px}.submit-row{padding-top:16px}.primary-button{height:44px}footer{min-height:44px;padding-inline:30px}}@media (max-width:520px){.tracking-head-actions>span{display:none}}@media (max-width:760px){.request-step{padding:16px 14px}.request-progress small{display:none}.step-actions{flex-direction:column;align-items:stretch}.step-actions .primary-button,.submit-row .secondary-button{width:100%}}.docs-page{background:var(--ivory);min-height:100vh}.docs-hero{background:var(--rinor);color:#fff;padding:55px max(24px,50vw - 555px)}.docs-hero h1{max-width:760px;margin:0;font:500 clamp(34px,5vw,52px)/1.1 Georgia,serif}.docs-hero>p:last-child{color:#ffffff94;margin:15px 0 0;font-size:13px}.docs-layout{grid-template-columns:220px 1fr;gap:42px;width:min(1110px,100% - 38px);margin:38px auto 70px;display:grid}.docs-layout>aside{border:1px solid var(--line);background:#fff;border-radius:9px;flex-direction:column;height:max-content;padding:14px;display:flex;position:sticky;top:24px}.docs-layout>aside a{color:#687087;border-radius:5px;padding:9px 10px;font-size:10.5px;font-weight:700}.docs-layout>aside a:hover{background:var(--gold-soft);color:var(--rinor)}.docs-layout>article{border:1px solid var(--line);background:#fff;border-radius:11px;padding:3px 30px 35px}.docs-layout article>section{border-bottom:1px solid #eceae6;grid-template-columns:42px 1fr;gap:18px;padding:32px 0;scroll-margin-top:20px;display:grid}.docs-layout article>section:last-child{border-bottom:0}.docs-number{background:var(--rinor);width:37px;height:37px;color:var(--gold);border-radius:50%;place-items:center;font-size:9px;font-weight:800;display:grid}.docs-layout h2{margin:3px 0 12px;font:500 25px Georgia,serif}.docs-layout p{color:#60697c;margin:0 0 12px;font-size:12px;line-height:1.75}.docs-tip{border-left:3px solid var(--gold);background:#fffaf1;padding:13px 15px}.docs-tip strong,.docs-tip span{display:block}.docs-tip strong{font-size:10.5px}.docs-tip span{color:#736c5f;margin-top:4px;font-size:10px;line-height:1.5}.docs-source-grid{grid-template-columns:1fr 1fr;gap:8px;margin:17px 0;display:grid}.docs-source-grid code{color:var(--rinor);background:#fafafa;border:1px solid #e2e1de;border-radius:6px;padding:11px;font:700 9.5px inherit}.docs-source-grid small{color:#9096a1;margin-top:4px;font:8.5px monospace;display:block}.docs-statuses{flex-wrap:wrap;align-items:center;gap:7px;margin:15px 0;display:flex}.docs-statuses span{background:#f0eee9;border-radius:99px;padding:7px 9px;font-size:8.5px;font-weight:750}.docs-statuses b{color:var(--gold);font-size:11px}@media (max-width:760px){.docs-layout{display:block}.docs-layout>aside{display:none}.docs-layout>article{padding:0 18px 20px}.docs-layout article>section{grid-template-columns:1fr;gap:10px}.docs-source-grid{grid-template-columns:1fr}}.known-incidents{background:#fffaf0;border:1px solid #e7d6af;border-radius:10px;margin:18px 0;padding:16px}.known-incidents>header{align-items:center;gap:10px;margin-bottom:11px;display:flex}.known-incidents>header>span{background:var(--gold-soft);color:#79612f;border-radius:50%;place-items:center;width:28px;height:28px;display:grid}.known-incidents>header div{gap:2px;display:grid}.known-incidents>header strong{font-size:11px}.known-incidents>header small{color:#7b7f88;font-size:9px}.known-incidents>div{gap:7px;display:grid}.known-incidents article{background:#fff;border:1px solid #e9e3d7;border-radius:8px;justify-content:space-between;align-items:center;gap:14px;padding:11px;display:flex}.known-incidents article>div{gap:3px;min-width:0;display:grid}.known-incidents article small{color:#9b7b3e;letter-spacing:.05em;font-size:7.5px;font-weight:800}.known-incidents article strong{text-overflow:ellipsis;white-space:nowrap;font-size:10px;overflow:hidden}.known-incidents article span{color:#7b8190;font-size:8px}.known-incidents article .incident-followed-note{color:#39724a;background:#edf8f0;border-radius:999px;flex:none;padding:7px 9px;font-weight:800}.known-incidents-note{color:#676e7b;margin:10px 0 0;font-size:9px;line-height:1.45}.known-incidents article button{border:1px solid var(--rinor);color:var(--rinor);background:#fff;border-radius:6px;flex:none;padding:8px 10px;font-size:8.5px;font-weight:800}.known-incidents article button:disabled{color:#39724a;background:#edf8f0;border-color:#9abda5}.product-context-fields input[readonly]{color:#626979;background:#f3f4f5}body:has(.lsb-root) .topbar{border-bottom-color:var(--louisioo-primary,#255f8d);background:#fff;height:58px;padding:0 30px}@supports (color:color-mix(in lab, red, red)){body:has(.lsb-root) .topbar{border-bottom-color:color-mix(in srgb,var(--louisioo-primary,#255f8d) 10%,transparent)}}.page-grid{grid-template-columns:minmax(285px,31%) 1fr;min-height:calc(100vh - 108px)}.context-panel{background:var(--louisioo-secondary,#e1edf6)!important;color:var(--louisioo-primary,#255f8d)!important}.context-panel:before{border-color:var(--louisioo-primary,#255f8d)}@supports (color:color-mix(in lab, red, red)){.context-panel:before{border-color:color-mix(in srgb,var(--louisioo-primary,#255f8d) 15%,transparent)}}.context-panel:before{box-shadow:0 0 0 70px var(--louisioo-primary,#255f8d),0 0 0 140px var(--louisioo-primary,#255f8d)}@supports (color:color-mix(in lab, red, red)){.context-panel:before{box-shadow:0 0 0 70px color-mix(in srgb,var(--louisioo-primary,#255f8d) 2%,transparent),0 0 0 140px color-mix(in srgb,var(--louisioo-primary,#255f8d) 2%,transparent)}}.context-panel:after{background:radial-gradient(circle,var(--louisioo-accent,#5b9dcb),transparent 68%)}@supports (color:color-mix(in lab, red, red)){.context-panel:after{background:radial-gradient(circle,color-mix(in srgb,var(--louisioo-accent,#5b9dcb) 18%,transparent),transparent 68%)}}.context-inner{max-width:390px;padding:48px 34px 36px;top:88px}.support-mark{border-color:var(--louisioo-primary,#255f8d);width:43px;height:43px;margin-bottom:20px}@supports (color:color-mix(in lab, red, red)){.support-mark{border-color:color-mix(in srgb,var(--louisioo-primary,#255f8d) 24%,transparent)}}.support-mark{background:var(--louisioo-primary,#255f8d)}@supports (color:color-mix(in lab, red, red)){.support-mark{background:color-mix(in srgb,var(--louisioo-primary,#255f8d) 7%,transparent)}}.support-mark{color:var(--louisioo-primary,#255f8d);font-size:20px}.eyebrow.gold{color:var(--louisioo-primary,#255f8d)}.context-inner h1{font-size:clamp(30px,2.6vw,42px)}.context-copy{color:var(--louisioo-primary,#255f8d);margin:17px 0 24px}@supports (color:color-mix(in lab, red, red)){.context-copy{color:color-mix(in srgb,var(--louisioo-primary,#255f8d) 70%,transparent)}}.context-copy{font-size:13px;line-height:1.65}.process-list li{min-height:60px;color:var(--louisioo-primary,#255f8d)}@supports (color:color-mix(in lab, red, red)){.process-list li{color:color-mix(in srgb,var(--louisioo-primary,#255f8d) 58%,transparent)}}.process-list li:after{background:var(--louisioo-primary,#255f8d);height:24px}@supports (color:color-mix(in lab, red, red)){.process-list li:after{background:color-mix(in srgb,var(--louisioo-primary,#255f8d) 18%,transparent)}}.process-list li>span{border-color:var(--louisioo-primary,#255f8d)}@supports (color:color-mix(in lab, red, red)){.process-list li>span{border-color:color-mix(in srgb,var(--louisioo-primary,#255f8d) 24%,transparent)}}.process-list li.active{color:var(--louisioo-primary,#255f8d)}.process-list li.active>span{border-color:var(--louisioo-primary,#255f8d);background:var(--louisioo-primary,#255f8d);color:#fff}.process-list strong{font-size:12px}.process-list small{font-size:10px}.privacy-note{border-top-color:var(--louisioo-primary,#255f8d);margin-top:15px;padding-top:17px}@supports (color:color-mix(in lab, red, red)){.privacy-note{border-top-color:color-mix(in srgb,var(--louisioo-primary,#255f8d) 14%,transparent)}}.privacy-note>span{background:var(--louisioo-primary,#255f8d)}@supports (color:color-mix(in lab, red, red)){.privacy-note>span{background:color-mix(in srgb,var(--louisioo-primary,#255f8d) 9%,transparent)}}.privacy-note>span,.privacy-note small{color:var(--louisioo-primary,#255f8d)}@supports (color:color-mix(in lab, red, red)){.privacy-note small{color:color-mix(in srgb,var(--louisioo-primary,#255f8d) 58%,transparent)}}.form-container{width:min(760px,100% - 52px);padding:36px 0 48px}.form-heading h2{font-size:clamp(29px,2.6vw,38px)}.form-heading>div>p:last-child{margin-top:8px;font-size:12px}.mode-switch{background:var(--louisioo-secondary,#e1edf6);gap:6px;margin:22px 0 10px;padding:4px}@supports (color:color-mix(in lab, red, red)){.mode-switch{background:color-mix(in srgb,var(--louisioo-secondary,#e1edf6) 62%,#fff)}}.mode-switch{border:1px solid var(--louisioo-primary,#255f8d)}@supports (color:color-mix(in lab, red, red)){.mode-switch{border:1px solid color-mix(in srgb,var(--louisioo-primary,#255f8d) 10%,transparent)}}.mode-switch button{min-height:42px;color:var(--louisioo-primary,#255f8d);padding:9px 12px}@supports (color:color-mix(in lab, red, red)){.mode-switch button{color:color-mix(in srgb,var(--louisioo-primary,#255f8d) 66%,transparent)}}.mode-switch button{font-size:12px}@supports (color:color-mix(in lab, red, red)){.mode-switch button.active{box-shadow:0 4px 12px color-mix(in srgb,var(--louisioo-primary,#255f8d) 18%,transparent)}}.request-progress{gap:6px;margin:0 0 12px}.request-progress li{background:#fff;border-color:#e7e9eb;min-height:48px;padding:7px 10px}.request-progress li>span{width:24px;height:24px}@supports (color:color-mix(in lab, red, red)){.request-progress li.active{border-color:color-mix(in srgb,var(--louisioo-primary,#255f8d) 24%,#dfe4e8);background:color-mix(in srgb,var(--louisioo-secondary,#e1edf6) 45%,#fff)}}.request-step{box-shadow:none;border-color:#e4e7e9;padding:16px 17px 15px}.field-grid{gap:14px}.field,.priority-field{margin-bottom:17px}.priority-grid{gap:7px}.priority-option{border:1px solid var(--severity,#98a2b3);min-height:56px;padding:9px}@supports (color:color-mix(in lab, red, red)){.priority-option{border:1px solid color-mix(in srgb,var(--severity,#98a2b3) 72%,#fff)}}.priority-option{opacity:1}.priority-option:hover{border-color:var(--severity-text,#fff)}@supports (color:color-mix(in lab, red, red)){.priority-option:hover{border-color:color-mix(in srgb,var(--severity-text,#fff) 38%,transparent)}}.priority-option.selected{border-color:var(--louisioo-primary,#255f8d);box-shadow:0 0 0 2px var(--louisioo-primary,#255f8d),0 5px 14px var(--severity,#111827)}@supports (color:color-mix(in lab, red, red)){.priority-option.selected{box-shadow:0 0 0 2px color-mix(in srgb,var(--louisioo-primary,#255f8d) 14%,transparent),0 5px 14px color-mix(in srgb,var(--severity,#111827) 15%,transparent)}}.priority-option.selected>i{color:var(--severity-text,#fff)}@media (max-width:1050px){.page-grid{grid-template-columns:285px 1fr}.context-inner{padding-inline:25px}.form-container{width:min(720px,100% - 38px)}}@media (max-width:760px){body:has(.lsb-root) .topbar{height:52px;padding-inline:16px}.page-grid{display:block}.context-panel{display:none}.form-container{width:calc(100% - 28px);padding:24px 0 38px}.form-heading{display:grid}.source-badge{margin-top:0}.priority-grid{grid-template-columns:1fr 1fr}}.incident-qualification{grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin:15px 0;display:grid}.incident-qualification article{background:#fafafa;border:1px solid #e2e3e5;border-radius:7px;padding:10px}.incident-qualification small,.incident-qualification strong{display:block}.incident-qualification small{color:#9096a1;letter-spacing:.05em;font-size:7px}.incident-qualification strong{text-overflow:ellipsis;margin-top:5px;font-size:9px;overflow:hidden}.resolution-confirmation{flex-wrap:wrap;align-items:flex-start}.resolution-confirmation>div{gap:8px;width:100%;margin-top:9px;display:flex}.resolution-confirmation button{color:#315c40;background:#fff;border:1px solid #4d8060;border-radius:6px;padding:8px 10px;font-size:8.5px;font-weight:800}.resolution-confirmation button:last-child{color:#8e4738;border-color:#b66a59}.resolution-confirmation button:disabled{opacity:.45}.confirmation-message{color:#356043;background:#eef7f1;border-radius:7px;padding:10px 12px;font-size:10px}@media (max-width:700px){.known-incidents article{flex-direction:column;align-items:stretch}.known-incidents article button{width:100%}.incident-qualification{grid-template-columns:1fr 1fr}}.page-grid,.assist-section-grid{grid-template-columns:292px minmax(0,1fr);min-height:calc(100vh - 64px);display:grid}.context-panel.assist-navigation-panel{min-height:calc(100vh - 64px);display:block;background:var(--louisioo-shell-secondary,#e1edf6)!important;color:var(--louisioo-shell-primary,#255f8d)!important}.assist-navigation-panel:before,.assist-navigation-panel:after{display:none}.assist-navigation-panel .context-inner{max-width:none;margin:0;padding:27px 20px 30px;position:sticky;top:80px}.assist-side-product{border-bottom:1px solid var(--louisioo-shell-primary,#255f8d);align-items:center;gap:11px;padding:0 8px 20px;display:flex}@supports (color:color-mix(in lab, red, red)){.assist-side-product{border-bottom:1px solid color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 12%,transparent)}}.assist-side-product>span{background:var(--louisioo-shell-primary,#255f8d);color:#fff;border-radius:10px;place-items:center;width:38px;height:38px;font-size:14px;font-weight:850;display:grid}.assist-side-product>div{gap:2px;display:grid}.assist-side-product small{color:var(--louisioo-shell-primary,#255f8d)}@supports (color:color-mix(in lab, red, red)){.assist-side-product small{color:color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 62%,transparent)}}.assist-side-nav{gap:5px;margin:16px 0 27px;display:grid}.assist-side-nav a{min-height:43px;color:var(--louisioo-shell-primary,#255f8d);border-radius:9px;align-items:center;gap:10px;padding:0 12px;display:flex}@supports (color:color-mix(in lab, red, red)){.assist-side-nav a{color:color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 74%,transparent)}}.assist-side-nav a{font-size:11px;font-weight:750}.assist-side-nav a>span{text-align:center;width:20px;font-size:15px}.assist-side-nav a:hover{background:var(--louisioo-shell-primary,#255f8d)}@supports (color:color-mix(in lab, red, red)){.assist-side-nav a:hover{background:color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 7%,transparent)}}.assist-side-nav a.active{background:var(--louisioo-shell-primary,#255f8d);color:#fff}.assist-side-guide{padding:0 8px}.assist-side-guide h2{margin:5px 0 0;font:500 23px/1.18 Georgia,serif}.assist-side-guide .context-copy{color:var(--louisioo-shell-primary,#255f8d);margin:12px 0 20px}@supports (color:color-mix(in lab, red, red)){.assist-side-guide .context-copy{color:color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 68%,transparent)}}.assist-side-guide .context-copy{font-size:11px;line-height:1.55}.assist-navigation-panel .process-list{padding-inline:8px}.assist-navigation-panel .privacy-note{margin-inline:8px}.tracking-workspace{background:#f8f9fa;min-width:0;overflow:hidden}.tracking-workspace .tracking-hero{color:var(--ink);border-bottom:1px solid var(--line);background:#fff;padding:33px 30px}.tracking-workspace .tracking-hero h1{color:var(--rinor);font-size:clamp(27px,3vw,38px)}.tracking-workspace .tracking-ref{color:#7c8491}.tracking-workspace .status-pill{color:var(--rinor);background:#f4f7f9;border-color:#dce1e6}.tracking-workspace .tracking-layout{width:min(1010px,100% - 40px);margin-block:24px 42px}.tracking-workspace .tracking-access{background:#fff;border:1px solid #e1e5e8;border-radius:14px;width:min(600px,100% - 40px);margin:42px auto;padding:34px;box-shadow:0 14px 38px #0e18350f}.tracking-workspace .my-requests{width:min(1010px,100% - 40px);margin:30px auto 0}.tracking-workspace .my-requests>header{align-items:center;padding-bottom:14px}.tracking-workspace .my-requests>header h1{font-size:30px}.tracking-workspace .my-requests-columns{gap:12px}.tracking-workspace .my-requests-columns>section{box-shadow:none;border-radius:10px}.tracking-workspace .my-requests-columns>section>header{padding:12px 14px}.tracking-workspace .my-requests-columns>section>a{padding:12px 38px 12px 14px}.tracking-workspace .my-requests+.tracking-access{margin-top:25px}.priority-peu_genant{--severity:#fff8d6;--severity-text:#574914}.priority-perturbe{--severity:#ffecde;--severity-text:#633b22}.mode-switch{background:var(--louisioo-shell-secondary,#e1edf6)}@supports (color:color-mix(in lab, red, red)){.mode-switch{background:color-mix(in srgb,var(--louisioo-shell-secondary,#e1edf6) 62%,#fff)}}.mode-switch{border-color:var(--louisioo-shell-primary,#255f8d)}@supports (color:color-mix(in lab, red, red)){.mode-switch{border-color:color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 10%,transparent)}}.mode-switch button{color:var(--louisioo-shell-primary,#255f8d)}@supports (color:color-mix(in lab, red, red)){.mode-switch button{color:color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 68%,transparent)}}.mode-switch button.active{background:var(--louisioo-shell-primary,#255f8d);color:#fff;box-shadow:0 4px 12px var(--louisioo-shell-primary,#255f8d)}@supports (color:color-mix(in lab, red, red)){.mode-switch button.active{box-shadow:0 4px 12px color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 17%,transparent)}}.request-progress li.active{border-color:var(--louisioo-shell-primary,#255f8d)}@supports (color:color-mix(in lab, red, red)){.request-progress li.active{border-color:color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 24%,#dfe4e8)}}.request-progress li.active{background:var(--louisioo-shell-secondary,#e1edf6)}@supports (color:color-mix(in lab, red, red)){.request-progress li.active{background:color-mix(in srgb,var(--louisioo-shell-secondary,#e1edf6) 45%,#fff)}}.request-progress li.active>span,.request-progress li.done>span{border-color:var(--louisioo-shell-primary,#255f8d);background:var(--louisioo-shell-primary,#255f8d);color:#fff}@media (max-width:760px){.page-grid,.assist-section-grid{min-height:calc(100vh - 58px);display:block}.context-panel.assist-navigation-panel{border-bottom:1px solid var(--louisioo-shell-primary,#255f8d);min-height:0;display:block;border-right:0!important}@supports (color:color-mix(in lab, red, red)){.context-panel.assist-navigation-panel{border-bottom:1px solid color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 14%,transparent)}}.assist-navigation-panel .context-inner{padding:12px 14px;position:static}.assist-side-product,.assist-side-guide,.assist-navigation-panel .process-list,.assist-navigation-panel .privacy-note{display:none}.assist-side-nav{grid-template-columns:1fr 1fr;margin:0}.assist-side-nav a{justify-content:center;min-height:38px}.tracking-workspace .tracking-layout{width:calc(100% - 24px);display:block}.tracking-workspace .ticket-side{margin-top:14px}.tracking-workspace .my-requests{width:calc(100% - 24px)}.tracking-workspace .tracking-access{width:calc(100% - 24px);margin-block:18px;padding:22px}.tracking-workspace .tracking-hero{padding:25px 18px}}.page-grid,.assist-section-grid{grid-template-columns:256px minmax(0,1fr)}.context-panel.assist-navigation-panel{min-height:calc(100vh - 64px);overflow:visible}.assist-navigation-panel .context-inner{flex-direction:column;min-height:calc(100vh - 64px);padding:24px 18px 20px;display:flex;position:sticky;top:64px}.assist-side-product{gap:10px;padding:0 5px 18px}.assist-side-product>span{border-radius:9px;width:36px;height:36px;font-size:13px}.assist-side-product strong{font-size:13px}.assist-side-product small{font-size:8px}.assist-side-nav{gap:5px;margin:14px 0 22px}.assist-side-nav a{border:1px solid #0000;min-height:41px;padding-inline:10px;font-size:10px}.assist-side-nav a:not(.active){color:var(--louisioo-shell-primary,#255f8d)}.assist-side-nav a:not(.active):hover{border-color:var(--louisioo-shell-primary,#255f8d)}@supports (color:color-mix(in lab, red, red)){.assist-side-nav a:not(.active):hover{border-color:color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 14%,transparent)}}.assist-side-nav a:not(.active):hover{background:var(--louisioo-shell-primary,#255f8d)}@supports (color:color-mix(in lab, red, red)){.assist-side-nav a:not(.active):hover{background:color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 6%,transparent)}}.assist-side-section{padding:0 5px}.assist-side-section>p{color:var(--louisioo-shell-primary,#255f8d);letter-spacing:.16em;margin:0 0 11px;font-size:7px;font-weight:900}.assist-side-section ol{gap:6px;margin:0;padding:0;list-style:none;display:grid}.assist-side-section li{border:1px solid var(--louisioo-shell-primary,#255f8d);grid-template-columns:27px 1fr;align-items:center;gap:9px;min-height:49px;padding:7px 9px;display:grid}@supports (color:color-mix(in lab, red, red)){.assist-side-section li{border:1px solid color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 11%,transparent)}}.assist-side-section li{color:var(--louisioo-shell-primary,#255f8d);background:#ffffff9e;border-radius:9px}@supports (color:color-mix(in lab, red, red)){.assist-side-section li{color:color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 70%,transparent)}}.assist-side-section li.active{border-color:var(--louisioo-shell-primary,#255f8d)}@supports (color:color-mix(in lab, red, red)){.assist-side-section li.active{border-color:color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 24%,transparent)}}.assist-side-section li.active{color:var(--louisioo-shell-primary,#255f8d);background:#fff}.assist-side-section li>span{background:var(--louisioo-shell-primary,#255f8d);border-radius:7px;place-items:center;width:25px;height:25px;display:grid}@supports (color:color-mix(in lab, red, red)){.assist-side-section li>span{background:color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 8%,transparent)}}.assist-side-section li>span{font-size:8px;font-weight:850}.assist-side-section li.active>span{background:var(--louisioo-shell-primary,#255f8d);color:#fff}.assist-side-section strong,.assist-side-section small{display:block}.assist-side-section strong{font-size:9px}.assist-side-section small{color:var(--louisioo-shell-primary,#255f8d);margin-top:2px}@supports (color:color-mix(in lab, red, red)){.assist-side-section small{color:color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 54%,transparent)}}.assist-side-section small{font-size:7px}@media (max-width:760px){.page-grid,.assist-section-grid{min-height:calc(100vh - 104px)}.assist-navigation-panel .context-inner{min-height:0;padding:10px 12px}.assist-side-product,.assist-side-section{display:none}.assist-side-nav{grid-template-columns:1fr 1fr;margin:0}.assist-side-nav a{justify-content:center;min-height:38px}}.requests-dashboard{width:min(1080px,100% - 48px);margin:0 auto;padding:34px 0 54px}.requests-dashboard-heading{justify-content:space-between;align-items:flex-end;gap:24px;margin-bottom:20px;display:flex}.requests-dashboard-heading h1{color:var(--rinor);margin:3px 0 7px;font:500 clamp(31px,3vw,42px)/1.05 Georgia,serif}.requests-dashboard-heading p:last-child{color:#707887;max-width:650px;margin:0;font-size:11px;line-height:1.55}.requests-dashboard-heading>a{background:var(--louisioo-shell-primary,#255f8d);color:#fff;min-height:42px;box-shadow:0 8px 22px var(--louisioo-shell-primary,#255f8d);border-radius:8px;align-items:center;padding:0 16px;font-size:10px;font-weight:800;display:flex}@supports (color:color-mix(in lab, red, red)){.requests-dashboard-heading>a{box-shadow:0 8px 22px color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 18%,transparent)}}.requests-demo-note{border:1px solid var(--louisioo-shell-primary,#255f8d);grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:13px;margin-bottom:14px;padding:12px 14px;display:grid}@supports (color:color-mix(in lab, red, red)){.requests-demo-note{border:1px solid color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 15%,#e4e7e9)}}.requests-demo-note{background:var(--louisioo-shell-secondary,#e1edf6);border-radius:10px}@supports (color:color-mix(in lab, red, red)){.requests-demo-note{background:color-mix(in srgb,var(--louisioo-shell-secondary,#e1edf6) 42%,#fff)}}.requests-demo-note>span{background:var(--louisioo-shell-primary,#255f8d);color:#fff;letter-spacing:.12em;border-radius:999px;padding:6px 8px;font-size:7px;font-weight:900}.requests-demo-note>div{gap:2px;display:grid}.requests-demo-note strong{font-size:10px}.requests-demo-note small{color:#728092;font-size:8px}.requests-demo-note button{border:1px solid var(--louisioo-shell-primary,#255f8d);padding:8px 10px}@supports (color:color-mix(in lab, red, red)){.requests-demo-note button{border:1px solid color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 18%,transparent)}}.requests-demo-note button{color:var(--louisioo-shell-primary,#255f8d);cursor:pointer;background:#fff;border-radius:7px;font-size:8px;font-weight:800}.request-metrics{grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-bottom:14px;display:grid}.request-metrics button{min-height:74px;color:inherit;text-align:left;cursor:pointer;background:#fff;border:1px solid #e2e6e9;border-radius:10px;align-items:center;gap:12px;padding:14px;transition:border-color .15s,box-shadow .15s,transform .15s;display:flex}.request-metrics button:hover{border-color:var(--louisioo-shell-primary,#255f8d)}@supports (color:color-mix(in lab, red, red)){.request-metrics button:hover{border-color:color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 35%,#dfe4e8)}}.request-metrics button:hover{transform:translateY(-1px)}.request-metrics button.active{border-color:var(--louisioo-shell-primary,#255f8d);box-shadow:0 0 0 2px var(--louisioo-shell-primary,#255f8d)}@supports (color:color-mix(in lab, red, red)){.request-metrics button.active{box-shadow:0 0 0 2px color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 10%,transparent)}}.request-metrics button>span{background:var(--louisioo-shell-secondary,#e1edf6);border-radius:9px;flex:none;place-items:center;width:34px;height:34px;display:grid}@supports (color:color-mix(in lab, red, red)){.request-metrics button>span{background:color-mix(in srgb,var(--louisioo-shell-secondary,#e1edf6) 72%,#fff)}}.request-metrics button>span{color:var(--louisioo-shell-primary,#255f8d);font-size:12px;font-weight:850}.request-metrics button>div{gap:2px;display:grid}.request-metrics small{color:#7b8492;font-size:8px;font-weight:700}.request-metrics strong{color:var(--rinor);font-size:19px;line-height:1}.request-list-panel{background:#fff;border:1px solid #e0e4e7;border-radius:12px;overflow:hidden;box-shadow:0 16px 38px #0e18350b}.request-list-tools{background:#fbfcfc;border-bottom:1px solid #e7eaec;justify-content:space-between;align-items:center;gap:18px;min-height:61px;padding:10px 12px;display:flex}.request-filters{align-items:center;gap:4px;display:flex}.request-filters button{color:#697485;cursor:pointer;background:0 0;border:0;border-radius:7px;align-items:center;gap:7px;min-height:35px;padding:0 10px;font-size:9px;font-weight:750;display:flex}.request-filters button:hover{color:var(--rinor);background:#f0f4f7}.request-filters button.active{background:var(--louisioo-shell-primary,#255f8d);color:#fff}.request-filters button>b{background:var(--louisioo-shell-secondary,#e1edf6);border-radius:6px;place-items:center;width:19px;height:19px;display:grid}@supports (color:color-mix(in lab, red, red)){.request-filters button>b{background:color-mix(in srgb,var(--louisioo-shell-secondary,#e1edf6) 68%,#fff)}}.request-filters button>b{color:var(--louisioo-shell-primary,#255f8d);font-size:8px}.request-filters button.active>b{color:#fff;background:#ffffff2e}.request-filters button span{min-width:19px;height:19px;color:var(--louisioo-shell-primary,#255f8d);background:#ffffffc7;border-radius:999px;place-items:center;padding-inline:4px;font-size:7px;display:grid}.request-filters button:not(.active) span{color:#6f7888;background:#edf1f4}.request-search{background:#fff;border:1px solid #dde2e6;border-radius:8px;align-items:center;gap:7px;width:min(285px,35%);height:37px;padding:0 10px;display:flex}.request-search>span{color:#7d8796;font-size:16px}.request-search input{width:100%;min-width:0;color:var(--rinor);background:0 0;border:0;outline:0;font-size:9px}.request-search input::placeholder{color:#9aa1ac}.request-card-list{display:grid}.request-card{background:#fff;border-bottom:1px solid #e9ecee;grid-template-columns:42px minmax(0,1fr) 178px;align-items:center;gap:14px;min-width:0;padding:15px 16px;transition:background .16s,box-shadow .16s;display:grid}.request-card:last-child{border-bottom:0}.request-card:hover{z-index:1;background:var(--louisioo-shell-secondary,#e1edf6);position:relative}@supports (color:color-mix(in lab, red, red)){.request-card:hover{background:color-mix(in srgb,var(--louisioo-shell-secondary,#e1edf6) 22%,#fff)}}.request-card:hover{box-shadow:inset 3px 0 var(--louisioo-shell-primary,#255f8d)}.request-card-icon{border-radius:10px;place-items:center;width:39px;height:39px;font-size:14px;font-weight:900;display:grid}.request-card-icon.incident{color:#a64336;background:#fff0ed}.request-card-icon.improvement{color:#6757a7;background:#f0edff}.request-card-main{gap:4px;min-width:0;display:grid}.request-card-kicker{color:#7a8391;align-items:center;gap:6px;font-size:7px;display:flex}.request-card-kicker b{color:var(--louisioo-shell-primary,#255f8d);text-transform:uppercase;letter-spacing:.1em;font-size:7px}.request-card-kicker i{font-style:normal}.request-card-kicker em{background:var(--louisioo-shell-secondary,#e1edf6);border-radius:999px;padding:3px 5px}@supports (color:color-mix(in lab, red, red)){.request-card-kicker em{background:color-mix(in srgb,var(--louisioo-shell-secondary,#e1edf6) 64%,#fff)}}.request-card-kicker em{color:var(--louisioo-shell-primary,#255f8d);letter-spacing:.06em;text-transform:uppercase;font-size:6px;font-style:normal;font-weight:850}.request-card-main>strong{color:var(--rinor);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.request-card-main>small{color:#6f7887;text-overflow:ellipsis;white-space:nowrap;font-size:9px;overflow:hidden}.request-card-reference{color:#969da8;font-size:7px}.request-card-reference i{color:#bcc1c8;margin:0 4px;font-style:normal}.request-card-side{border-left:1px solid #edf0f1;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:7px 10px;padding-left:14px;display:grid}.request-status{color:#31698e;background:#edf5fa;border-radius:999px;align-items:center;gap:6px;width:max-content;padding:6px 8px;font-size:7px;font-weight:850;display:flex}.request-status>i{background:#4a8bb5;border-radius:50%;width:6px;height:6px}.request-status-en_attente{color:#8a6426;background:#fff4df}.request-status-en_attente>i{background:#c59137}.request-status-resolu,.request-status-ferme{color:#32724d;background:#eaf7ef}.request-status-resolu>i,.request-status-ferme>i{background:#43a16a}.request-card-side>small{color:#8a929e;justify-self:end;font-size:7px;font-weight:750}.request-card-progress{gap:3px;display:flex}.request-card-progress i{background:#e3e7ea;border-radius:999px;width:22px;height:3px}.request-card-progress i.done{background:var(--louisioo-shell-primary,#255f8d)}.request-card-side>b{color:var(--louisioo-shell-primary,#255f8d);justify-self:end;font-size:8px}.request-card-side>b span{margin-left:4px;font-size:12px}.request-list-empty{color:#798392;text-align:center;align-content:center;place-items:center;gap:9px;min-height:180px;display:grid}.request-list-empty>span{width:38px;height:38px;color:var(--louisioo-shell-primary,#255f8d);background:#eef3f6;border-radius:50%;place-items:center;font-size:18px;display:grid}.request-list-empty strong{font-size:10px}.request-list-empty button{color:var(--louisioo-shell-primary,#255f8d);cursor:pointer;background:0 0;border:0;font-size:8px;font-weight:800;text-decoration:underline}.requests-account-note{color:#697485;background:#fff;border-radius:8px;align-items:center;gap:8px;margin:12px 0 0;padding:10px 12px;font-size:8px;display:flex}.requests-account-note>span{width:18px;height:18px;color:var(--louisioo-shell-primary,#255f8d);background:#e8f1f7;border-radius:50%;place-items:center;font-size:8px;font-weight:900;display:grid}.tracking-lookup{background:#fff;border:1px solid #e0e5e8;border-radius:10px;margin-top:14px}.tracking-lookup summary{cursor:pointer;grid-template-columns:34px minmax(0,1fr) auto;align-items:center;gap:11px;min-height:65px;padding:10px 14px;list-style:none;display:grid}.tracking-lookup summary::-webkit-details-marker{display:none}.tracking-lookup summary>span{background:var(--louisioo-shell-secondary,#e1edf6);border-radius:9px;place-items:center;width:32px;height:32px;display:grid}@supports (color:color-mix(in lab, red, red)){.tracking-lookup summary>span{background:color-mix(in srgb,var(--louisioo-shell-secondary,#e1edf6) 70%,#fff)}}.tracking-lookup summary>span{color:var(--louisioo-shell-primary,#255f8d);font-size:14px}.tracking-lookup summary>div{gap:3px;display:grid}.tracking-lookup summary strong{font-size:9px}.tracking-lookup summary small{color:#858e9b;font-size:7px}.tracking-lookup summary>i{color:#8d95a1;font-size:13px;font-style:normal;transition:transform .2s}.tracking-lookup[open] summary>i{transform:rotate(180deg)}.tracking-lookup form{border-top:1px solid #eef0f2;grid-template-columns:1fr 1fr auto;align-items:end;gap:10px;padding:0 14px 15px;display:grid}.tracking-lookup label{gap:5px;padding-top:13px;display:grid}.tracking-lookup label span{font-size:8px;font-weight:800}.tracking-lookup input{border:1px solid #dce1e5;border-radius:7px;outline:0;height:39px;padding:0 10px;font-size:9px}.tracking-lookup input:focus{border-color:var(--louisioo-shell-primary,#255f8d);box-shadow:0 0 0 3px var(--louisioo-shell-primary,#255f8d)}@supports (color:color-mix(in lab, red, red)){.tracking-lookup input:focus{box-shadow:0 0 0 3px color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 10%,transparent)}}.tracking-lookup .primary-button{white-space:nowrap;height:39px;margin:0;padding-inline:13px}.tracking-lookup .form-error{grid-column:1/-1;margin:0}.tracking-back{color:#6f7c89;margin-bottom:12px;font-size:8px;font-weight:800;display:inline-flex}.tracking-back:hover{color:var(--louisioo-shell-primary,#255f8d)}@media (max-width:980px){.request-metrics{grid-template-columns:1fr 1fr}.request-list-tools{flex-direction:column;align-items:stretch}.request-search{width:100%;max-width:none}.request-card{grid-template-columns:40px minmax(0,1fr) 150px}.request-filters{overflow-x:auto}}@media (max-width:700px){.requests-dashboard{width:calc(100% - 24px);padding:22px 0 38px}.requests-dashboard-heading{flex-direction:column;align-items:flex-start}.requests-dashboard-heading>a{justify-content:center;width:100%}.requests-demo-note{grid-template-columns:auto 1fr}.requests-demo-note button{grid-column:1/-1}.request-metrics{grid-template-columns:1fr 1fr}.request-metrics button{min-height:66px;padding:10px}.request-card{grid-template-columns:38px minmax(0,1fr);gap:10px;padding:13px 12px}.request-card-side{border-top:1px solid #edf0f1;border-left:0;grid-column:2;padding:9px 0 0}.request-card-main>small{white-space:normal}.request-filters{width:100%}.request-filters button{flex:none}.tracking-lookup form{grid-template-columns:1fr}.tracking-lookup .primary-button{width:100%}}.request-journey-card{background:#fff;border:1px solid #dce2e6;border-radius:14px;margin-top:22px;padding:12px 14px 14px;box-shadow:0 12px 32px #0e18350d}.request-journey-card .mode-switch{margin:0 0 10px}.request-journey-card .request-progress{margin-bottom:0}.request-journey-card .request-step{box-shadow:none;border:0;border-radius:0;padding:16px 2px 2px}@media (max-width:760px){.request-journey-card{padding:10px}.request-journey-card .request-step{padding:14px 0 0}}.page-grid,.assist-section-grid{transition:grid-template-columns .2s}.assist-navigation-panel{transition:width .2s}.assist-rail-icon{flex:0 0 18px;width:18px;height:18px;display:block}.assist-side-nav a>.assist-rail-icon{flex-basis:18px;width:18px;height:18px}.assist-side-nav a>.assist-rail-label{text-align:left;text-overflow:ellipsis;white-space:nowrap;width:auto;font-size:10px;overflow:hidden}:is(.page-grid:has(>.assist-navigation-panel.is-collapsed),.assist-section-grid:has(>.assist-navigation-panel.is-collapsed)){grid-template-columns:76px minmax(0,1fr)}.assist-navigation-panel.is-collapsed .context-inner{padding-inline:10px}.assist-navigation-panel.is-collapsed .assist-rail-label,.assist-navigation-panel.is-collapsed .assist-side-section{display:none}.assist-navigation-panel.is-collapsed .assist-side-nav{margin-top:14px}.assist-navigation-panel.is-collapsed .assist-side-nav a{justify-content:center;padding-inline:0}.assist-navigation-panel.is-collapsed [data-tooltip]{position:relative}.assist-navigation-panel.is-collapsed [data-tooltip]:after{content:attr(title);z-index:80;color:#fff;opacity:0;pointer-events:none;background:#17354d;border-radius:7px;min-width:max-content;padding:7px 9px;font-size:9px;font-weight:750;line-height:1;transition:opacity .14s,transform .14s;position:absolute;top:50%;left:calc(100% + 10px);transform:translate(5px,-50%);box-shadow:0 8px 22px #0e18352e}.assist-navigation-panel.is-collapsed [data-tooltip]:hover:after{opacity:1;transform:translateY(-50%)}.assist-navigation-panel.is-collapsed [data-tooltip]:focus-visible:after{opacity:1;transform:translateY(-50%)}@media (max-width:760px){.page-grid,.assist-section-grid{grid-template-columns:76px minmax(0,1fr);display:grid}.page-grid>:not(.assist-navigation-panel),.assist-section-grid>:not(.assist-navigation-panel){grid-column:2;min-width:0}.context-panel.assist-navigation-panel{z-index:80;width:min(250px,85vw);position:fixed;bottom:0;left:0;border-right:1px solid var(--louisioo-shell-primary,#255f8d)!important}@supports (color:color-mix(in lab, red, red)){.context-panel.assist-navigation-panel{border-right:1px solid color-mix(in srgb,var(--louisioo-shell-primary,#255f8d) 14%,transparent)!important}}.context-panel.assist-navigation-panel.is-collapsed{width:76px}.assist-navigation-panel .context-inner{flex-direction:column;gap:8px;padding:16px 10px;display:flex}.assist-side-nav{grid-template-columns:1fr;min-width:0}.assist-side-nav a{justify-content:flex-start}}#assist-navigation{top:var(--louisioo-shell-header-height,64px);height:calc(100dvh - var(--louisioo-shell-header-height,64px));flex-direction:column;align-self:start;gap:12px;min-height:0;padding:16px 12px 14px;display:flex;position:sticky;overflow:hidden}#assist-navigation>.context-inner{overscroll-behavior:contain;scrollbar-width:thin;flex-direction:column;flex:auto;gap:0;min-height:0;margin:0;padding:0;display:flex;position:static;overflow:hidden auto;height:auto!important}#assist-navigation>.context-inner>.assist-side-nav{flex:none;margin:0 0 18px}#assist-navigation>.context-inner>.assist-side-section{flex:none}@media (max-width:760px){#assist-navigation{position:fixed}}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}
